For organisers
Find answer as an organiser in our system
46 articles
Account management
Learn how to build your organiser account, user profiles, access and other account settings
How to make a test registration using offline paymentLetsReg gives you the option to make an offline payment to test your registration page, as well as getting to grips with your order confir...
How to onboard with Stripe1. Please ensure that you have added your bank account within LetsReg - this can be done from the Administration menu on the left-hand sid...
I cannot log inIf you are having trouble logging in, we recommend that you double-check that you are using the correct email address.
To recieve a new ...
How do I add more users to the organiser account?You can give new users access to your organiser account, or give access to an already existing user.
1. From the menu on the left of you...
User access: The difference between user, finance and administratorIn this article we will describe the difference between a user, finance user and administrator.
Participant has three levels of access d...
How do I get started?Before you create your event(s), on LetsReg, you will need to create an organiser account. Here you will need to fill out your information...
Event Setup
Learn how to set up an event, build information fields and price categories, and useful settings for your registration page
How to edit the content of the order confirmationLetsReg automatically generates an order confirmation for each participant when they register. This will be sent to their email address a...
Can I change the date and registration deadline for an event?After setting your event up and going live with LetsReg, you may wish to adjust the event date or your registration deadline later on.
I...
Where can I change the maximum number of spots for my event?LetsReg gives a few options for setting the maximum number of available places for your event. This can be selected depending on your req...
How to add Terms and Conditions within your registration pageLetsReg provides you with the option to add Terms and Conditions to your registration page. These can range from generic company-wide T&a...
How to use LetsReg's event overview and tag functionWhen setting up your registration page with LetsReg, you will have access to various options to determine how your page can be found onlin...
How to customise images for your registration pageWhilst you are setting up your registration page with LetsReg, the solution gives you the option to upload an image to your registration p...
Can I delete an event?LetsReg gives you the option to delete an event, provided that there are not any registrations within the register.
To access this, sele...
How to add tags to your eventWithin LetsReg, we have several tags which can be helpful for displaying your event to relevant audiences on the global search page.
In ...
How to setup your first eventIn this article we will guide you through the process of setting up your first registration page using LetsReg.
1. On the left-hand menu...
Video: How to setup your first event booking page
Can I copy a previous event when setting up a new one?LetsReg enables you to re-use your previous events as a template for future events. From the menu on the left side, select 'Add/Copy' and...
Calendar booking setup
Learn how to set up a calendar booking page, build information fields and price categories, and useful settings for your booking page
How to approve a BookingLetsReg Booking gives you the option to switch on an approval tool. If enabled, this means that your participants can make their initial ...
How to communicate with your Booking customersAt LetsReg, we understand how important it is to keep your participants informed. With our communications tool, you can send both email a...
How to set up a premises rental booking pageIn this user guide, we will talk you through how to set up a booking page for rental booking. This is helpful for you if you are looking ...
How to extend your Booking calendarAt LetsReg, we provide you with the facility to take calendar bookings. This can be used for various types of events, such as pitch, venu...
How to connect your calendar bookings to OutlookWhilst (or after) setting up your calendar booking page, LetsReg gives you the option to connect this to your personal Outlook calendar. ...
Video: How to set up your first calendar booking page
Relevant content:
How to set up your booking page for appointment booking
How to set up your booking page for pitch booking
How to set up an appointment booking pageIn this user guide, we will talk you through how to set up a booking page for appointment booking.
Step 1 - Booking details and times
S...
How to set up a pitch booking pageIn this user guide, we will talk you through how to set up a booking page for pitch booking.
Step 1 - Booking details and times
Step 2 ...
Communication and participant administration
Learn how to send messages and manage your participants
Splitting payout reports using budget codesAt LetsReg, we provide you with a weekly settlement report detailing the amount paid out to you. By default, this is compiled into one re...
How to send out invitations using LetsRegAt LetsReg, we provide you with the ability to market your event(s) to attendees from your previous ones, and/or a mailing list where you ...
How can I split my payment reports?If you are running a large number of events, you may wish for there to be a way to easily differentiate between these within the payment r...
When will the payments be paid into our account(s)?We pay out to you on a weekly basis; your settlement reports will be come available on the Friday of each week, and the money will also re...
How to use flexible payouts to add a refund bufferIf you wish to be able to refund your attendees at all times, you may wish to extend the payout delay using our flexible payout option; th...
How do I communicate with event attendees through the system by email and SMS?At LetsReg, we understand how important it is to keep your participants informed. With our communications tool, you can send both email a...
How can I provide registers to each of my coaches without giving them full administrator access?You can add coaches/instructors to your Participant site, and then assign these to the relevant event.
After setting up your sessions...
Refunding and removing attendees from your registerLetsReg gives you the ability to refund your attendees with various options. First, locate the client in your registrations list:
Af...
Pricing
Find answers about LetsReg prices and costs
Why is my promo code box not displaying on the registration page?You can create discount codes within LetsReg, to provide eligible customers with either a percentage or fixed amount discount from the ful...
Creating Promotional CodesLetsReg enables you to create promotional codes if you wish to provide individual clients with a discount. This can be used for promotion...
What is the cost of using LetsReg?LetsReg offers three payment models, enabling you to choose the option that best suits your requirements.
With LetsReg Go, you can creat...
Credits: How do they work?Credits are our internal 'currency' and are used for two things.
Free sign-ups
If you are running a free event and receive free sign-ups...
Reporting
Here you will find an explanation of the various reports you can access
Administrative tasks: Understanding your settlement reportsHere at LetsReg, we provide you with a weekly settlement report. You can access this under Settlements within the Reporting area of your ...
How can I access and download my register(s)?LetsReg enables you to access registers of your attendees online, with the option to view a tailored register per event, or an overall reg...
Extra functionality
Learn how to get started with LetsReg Extra functions in the booking system
How to use the waiting list functionalityIf your event has a capacity, you may wish to add a waiting list to give your participants the option to join a queue. If a space becomes...
How to use recurring instalment paymentsInstalment payments on LetsReg enables you to create a payment plan with a weekly, monthly or yearly recurrence. Here, you can choose the...
How to use split paymentsSplit payments enables you to create payment plans with more flexibility than the monthly recurring option. Here, you can add in your own...
How to create sessionsRecurring sessions provide organizers with an efficient way to offer flexible payment options and easy booking for attendees.
This is idea...
Sessions (Legacy) - User GuideIf you are looking to use the sessions functionality, please follow this simple set-up guide.
Step 1: Create your sessions with one sess...
How can I utilise the QR code check-in with the app?LetsReg gives you the facility to add QR codes to the order confirmation for each customer. Using the Participant App, you can scan your ...
Can I approve orders before payment is taken?Yes, you can use our approval tool which enables you to take initial bookings without payment, then approve each order individually at a l...
